Patient Navigator / Program Coordinator
- Job Title: Program Coordinator
- Reports to: Director of Operations & Programs
- Status: Full-time salaried and benefits; salary range: $50,000 - 60,000
- Location: Remote, but must live within Texas
- Languages Required: Conversational and able to correspond via writing & text in both English and Spanish
Job Summary: The Program Coordinator will be jointly responsible for ensuring the effective and efficient administration of Fund Texas Choice’s trip planning program in alignment with reproductive justice values. A practical support program coordinator (patient navigator) is a community health professional that focuses on the client’s needs. The program coordinator will help guide the client through the abortion care system and will work to overcome obstacles faced by the client receiving the care and services they require. This position usually involves daytime work, but sometimes evening and weekend shifts are expected. Some of the responsibilities of the coordinator will include:
Conducting Trip Planning
- Help conduct client intake via telephone or online.
- Arrange and oversee all client needs within 2 business days of their intake.
- Interface and maintain positive working relationships with clinic, hotel, airline, and bus personnel.
- Work with the client to identify logistical needs to access care and help the client navigate appropriate resources.
- Working with the client to identify other support services as needed, and providing appropriate referrals and linkages.
- Accommodating interpretive language services when needed.
- Facilitating pre and post-abortion visits and ensuring continuity of care and linkage to community resources.
- Discuss unique client needs with the programs team.
- Collect, track, and report required program data.
Monitoring Effectiveness and Reporting on Program
- Conduct post-trip follow up with clients to collect feedback and share findings with the Director of Operations & Programs.
- Prepare and provide monthly reports showing aggregate trip information and provide recommendations for areas of improvement.
- Work closely with the Director of Operations and Program to review and revise the program budget.
- Based on post-trip follow up findings, make recommendations for scaling trip planning services and introducing new supporting programs.
- Develop training tools and provide guidance for emerging practical support funds looking to replicate our services.
- Supplement policies and tools, as necessary, to respond to changes within the program.
- Maintain ongoing partnerships with national reproductive justice organizations and local abortion funds.
- Attend support groups, as required by grants.
- Engage in coalition groups, as time permits.
- Participate in outreach to clinics, shelters, and other organizations regarding how to access services, e.g. Abortion 101 trainings.
- Participate in presentations that promote practical support services.
- Engage in social media, as needed.
- Code program transactions and assist with monthly financial reports.
- Participate in fundraising efforts and donor solicitation as requested by the Board or Director of Development & Communications.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- Two years of related operational or administrative experience.
- Desire to work as part of a team to promote the values of reproductive justice.
- Detail-oriented and highly organized.
- Proven ability to multitask and manage time effectively.
- Excellent verbal and written communication skills, in both English and Spanish.
- Attentiveness to the ever-changing logistics and requirements associated with trip planning.
- Strong ability to empathize and listen in order to understand and meet clients’ needs.
- Ability to work well with a variety of personnel with differing levels of authority, experience, and backgrounds, including board members, staff, and volunteers.
- Self-motivated - ability to work with remote supervision.
- Prior experience and high comfort level with online business and co-working tools such as Google Suite, Slack, etc.
THIS JOB IS RIGHT FOR YOU IF YOU...
- Are committed to abortion access and full reproductive health care for all, using an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
- Can demonstrate excellent communication skills in both English and Spanish.
- Are organized, have a keen eye to detail, and have a knack for developing new systems and devising structures for organization.
- Are compassionate, discreet, and allow client self-determination and empowerment to guide your work.
- Are able to work under pressure and on tight deadlines.
- Can provide effective case-management to a varying caseload of clients.
- Exercise good judgment by considering the potential consequences of a decision and making the best choice.
- Hold yourself to a high ethical standard for acceptable conduct.
- Already know and/or are willing to learn about abortion and related health care facilities, support structures and processes
- Are open to giving and receiving feedback and committed to practicing this regularly.
- Believe in bucking the trend through progressive policies to create a new vision for our future.
To apply, send an email to email@example.com with the subject line "Program Coordinator." Include:
- Your resumé
- A brief explanation and/or cover letter of why you are the right person for this role
Applications will be accepted until July 15, 2021.
Please note applicants may be subject to a background check. Although a background check may be required, it is not a disqualification in receiving a job offer.
Fund Texas Choice is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, FTC actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, FTC is committed to fostering the leadership and elevating the voices of women, young people, people of color, Native people, immigrant and refugees, low-income people, LGBQ+, and transgender, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.